Privacy Policy for California Residents
Privacy Policy For California Residents:
This Privacy Policy for California Residents supplements the information contained in CFJS Holdings, LLC’s
Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.
Information We Collect:
Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
· Publicly available information from government records.
· Deidentified or aggregated consumer information.
· Information excluded from the CCPA’s scope, like:
· health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
· personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
In particular, our Website has collected the following categories of personal information from consumers within the last 12 months:
Our Website obtains the categories of personal information listed above from the following categories of sources:
· Directly from you. For example, from forms you complete or products and services you buy.
· Indirectly from you. For example, from observing your actions on our Website.
· From third parties. For example, from our business partners.
Use of Personal Information:
We may use or disclose the personal information we collect for one or more of the following purposes:
· To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new orders.
· To provide, support, personalize, and develop our Website, products, and services.
· To create, maintain, customize, and secure your account with us.
· To process your requests, purchases, transactions, and payments and prevent transactional fraud.
· To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
· To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
· To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
· For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
· To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
· As described to you when collecting your personal information or as otherwise set out in the CCPA.
· To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information:
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding 12 months, Company has disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
We do not sell personal information. In the preceding 12 months, Company has not sold personal information.
Your Rights and Choices:
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability:
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (“right to know”). Once we receive your request and confirm your identity (see Exercising Your Right to Know or Delete), we will disclose to you:
· The categories of personal information we collected about you.
· The categories of sources for the personal information we collected about you.
· Our business or commercial purpose for collecting or selling that personal information.
· The categories of third parties with whom we share that personal information.
· If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
· sales, identifying the personal information categories that each category of recipient purchased; and
· disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
· The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (“right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted under federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Exercising Your Rights to Know or Delete:
To exercise your rights to know or delete described above, please submit a request by either:
· Emailing us at
support@inboundcalls.io
· Texting/Calling: (813) 640-4413
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. You may also make a request to know or delete on behalf of your child.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
· Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
· Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Response Timing and Format:
We will confirm receipt of your request within 10-business days. If you do not receive confirmation within the 10-day timeframe, please contact us at support@inboundcalls.io.
We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
· Deny you goods or services.
· Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
· Provide you a different level or quality of goods or services.
· Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Other California Privacy Rights:
California’s “Shine the Light” law (Civil Code § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make that request, please send an email to support@inboundcalls.io
Changes to Our Privacy Policy:
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website after the posting of changes constitutes your acceptance of those changes.
Contact Information:
If you have any questions or comments about this notice, the ways in which CFJS Holdings, LLC collects and uses your information described here and in the Privacy Policy, your choices and rights regarding that use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Website:
inboundcalls.io
Email:
support@inboundcalls.io
If you need to access this Policy in an alternative format due to having a disability, please contact
support@inboundcalls.io
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Scaling Your Business With An AI Call Center
The introduction of ChatGPT demonstrated the capabilities of Artificial Intelligence (A.I.) and established the foundation for the integration of AI across various facets of business operations, including AI call centers.
With the quickly changing business landscape, you have to be willing to innovate and adapt to stay ahead of the competition. For example, by using an AI call center, you can reduce overhead costs and enhance your customer’s experience.
What is an AI Call Center?
Traditional call centers require physical locations with expensive equipment and people to answer incoming calls. Everyone has likely had to call into a call center and wait forever to get help. However, the customer experience is evolving because of the advancement of AI call centers. These cutting-edge solutions eliminate the need for physical infrastructure, equipment, and a human workforce to manage phone interactions.
An AI call center operates on the principles of artificial intelligence, machine learning, and natural language processing, seamlessly automating various aspects of lead qualification for your business. From handling inquiries to scheduling appointments, these AI-driven systems execute tasks without the necessity for human intervention.
One of the notable advantages of AI call center software is its 24/7 availability. The AI agent is ready to assist around the clock, ensuring uninterrupted service and easily manages large call volumes. This not only enhances operational efficiency but also delivers a level of accessibility and responsiveness that traditional call centers may struggle to match. Embracing AI call center technology is a strategic move to streamline processes, improve customer interactions, and give your business a competitive advantage.
How A.I. Technology is Being Leveraged for Marketing
A.I. is being used in marketing to enhance creativity, improve efficiency, and save time. Let’s look at some of the most popular AI marketing uses.
AI Call Centers
Opting for AI call center software proves to be a more efficient and cost-effective choice compared to traditional call centers. Additionally, it offers valuable insights into customer experiences. AI call center agents undergo specific training and customization tailored to your business. Essentially, the more acquainted the agent is with your services, the greater its efficiency becomes.
AI SMS (Texting)
Providing various communication channels presents potential clients/customers with various options to engage with your business. AI SMS services offer human-like interactions for those who prefer to communicate by text. Depending on how the agent is trained, it can send outbound messages, answer questions, send important links, and even answer inbound messages.
AI Email Campaigns
Similar to the capabilities of AI SMS services, AI agents are versatile and can be trained to handle email communication as well. Once the AI agent is armed with comprehensive details about your business, it seamlessly undertakes tasks such as responding to inquiries, conducting lead qualification, and scheduling appointments—all with remarkable efficiency and autonomy.
This means that your business can benefit from continuous and automated support, allowing these AI agents to work around the clock without the need for direct human intervention. The synergy between AI technology and email communication further enhances the overall effectiveness of customer interactions and business operations.
AI-Generated Art
Finding good images and graphics for marketing initiatives and social media is often challenging and costly if hiring a graphic designer. Another area that is being transformed through A.I. technology is content creation. Platforms like MidJourney, Canva, and numerous others empower users to generate unique art effortlessly using custom prompts and settings. Beyond static images, various A.I. platforms are now venturing into video creation, responding to simple prompts and expanding the horizon of automated content generation.
A.I. technology is only beginning to scratch the surface, as it becomes more advanced, it will have significant impact across various industries in the coming years.
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The primary advantage of AI call centers lies in their capability to automate routine tasks, enabling businesses to optimize operations and allocate human resources in a more strategic manner. Let’s break down all of the benefits and learn how it is beneficial for any business owner.
Enhancing Efficiency and Productivity
One of the primary advantages of implementing an AI call center is the significant boost in efficiency and productivity. AI-powered systems can handle a large volume of routine inquiries, freeing up human agents to focus on more complex and nuanced customer issues.
This not only speeds up response times but also allows businesses to handle a higher volume of customer queries simultaneously. Moreover, AI call centers operate 24/7,ensuring that lead generation and support is available around the clock.
Real-time Data Analysis and Insights
AI call centers are not just about automating customer interactions; they also serve as powerful tools for data analysis. These systems can process vast amounts of data in real-time, providing businesses with valuable insights into customer behavior, preferences, and trends.
By harnessing this data, businesses can make informed decisions, refine their marketing strategies, and identify areas for improvement in their products or services. The ability to gain actionable insights in real-time is a significant advantage, allowing companies to adapt quickly to changing market dynamics.
Cost Savings and Scalability
As businesses grow, expanding a traditional call center means hiring and training additional staff, which is time consuming and expensive. However, AI call centers offer a scalable solution that can adapt to growing demands without a large increase in costs.
Investing in a new technology may seem overwhelming, but the long-term cost savings are significant. By automating routine tasks, businesses can reduce the need for a large workforce, minimize training expenses, and allocate resources to grow in new directions.
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AI call centers are extremely effective in answering questions about services, scheduling, and promotions, etc. Yet, their cutting-edge systems allow them to handle more intricate questions that go beyond the basics. Through thorough training, these agents can acquire comprehensive knowledge about your business, enabling them to respond effectively to a diverse range of inquiries from potential clients or customers.
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