Inbound Calls Terms of Service

Terms of Service Agreement for

Digital Marketing Company

1. Confidential Information 

Each Party (the "Receiving Party") hereby acknowledges and agrees to the following with respect to any Confidential Information, as defined herein, disclosed or made available by the other Party (the "Disclosing Party") in the course of their business relationship:

Treatment of Confidential Information: The Receiving Party shall diligently and meticulously treat any and all information, documents, papers, programs, and ideas pertaining to the Disclosing Party, its clients, operations, finances, and products as strictly confidential. This treatment shall encompass Confidential Information disclosed by the Disclosing Party and appropriately designated as confidential, or which should be reasonably inferred to be confidential.Exceptions to Confidentiality: The obligations set forth above shall not apply to information that: (a) Is or becomes part of the public domain without breach of this Agreement. (b) Is required to be disclosed by the Receiving Party pursuant to a lawful legal process. (c) Is lawfully disclosed to the Receiving Party by a third party that is not bound by confidentiality obligations to the Disclosing Party. (d) Was already in the lawful possession of the Receiving Party through proper legal means. (e) Is independently developed by the Receiving Party without reference to the Confidential Information.Notification and Compliance: The Receiving Party shall promptly notify the Disclosing Party of any requests or inquiries by third parties seeking access to the Disclosing Party's Confidential Information. The Receiving Party agrees to furnish such information only when legally compelled to do so, following notice to the Disclosing Party and allowing the Disclosing Party a reasonable period to seek a protective order or other legal remedies.

This clause aims to underscore the vital importance of confidentiality within this Agreement, obligating the Parties to adhere to the exacting standards of privacy mandated by both federal and state laws, while simultaneously providing necessary flexibility to accommodate exceptions mandated by legal or proper channels. Failure to comply with these confidentiality obligations may result in legal consequences as defined by applicable laws.

2. Terms 

By signing this Agreement, the Parties also explicitly acknowledge and consent to the terms detailed on the accompanying page, which elaborates comprehensively on the clauses and provisions outlined above. The undersigned Parties affirm their commitment to having read, comprehended, and agreed to the entirety of these terms, pledging their unwavering adherence to every provision encapsulated within this comprehensive document.(A) The Parties mutually agree that disputes arising under this Agreement and the transactions it encompasses shall be resolved solely and exclusively in the state and federal courts within the jurisdiction of the State of Wyoming, where is headquartered.(B) In the event of non-payment by the customer to, and should legal proceedings be initiated by resulting in its favor, the customer shall be liable to reimburse for its costs of litigation, inclusive of reasonable attorneys' fees.(C) The benefits and obligations delineated in this Agreement extend to the Parties involved, as well as their administrators and successors in interest. Neither Party may assign this Agreement without obtaining prior written consent from the other Party.(D) This Agreement, inclusive of the referenced Exhibits incorporated herein, constitutes the entirety of the agreement between the Parties with regard to the transactions discussed herein. It prevails over all prior verbal and written agreements and understandings concerning the same subject matter.(E) Governing the rights and obligations set forth in this Agreement, including matters of construction, validity, performance, and enforcement, are the laws of the State of Wyoming. The principles of conflict of laws shall not impact the application of these laws.(F) No modification, amendment, or supplement to this Agreement holds binding force unless executed in writing by the Parties. Furthermore, any waiver of provisions within this Agreement does not indicate a waiver of other provisions, nor does it create an ongoing waiver, unless such waiver is in writing.(G) In the event that a provision within this Agreement is deemed illegal, invalid, or unenforceable under current or future laws, such provision shall be considered fully severable. The remaining provisions shall continue to be enforced, with the severed provision having no bearing. To replace the severed provision, the customer shall automatically incorporate a similar, legal, valid, and enforceable provision.(F) The customer undertakes not to engage in any disparagement or denigration of through oral or written means. The customer agrees not to publish, post, or release any material in written or electronic format, make public statements, or conduct interviews related to the company, its operations, clients, employees, products, or services without the prior written consent of

3. Fees, Payments, and Billing

 Payment Obligations: The Customer acknowledges and accepts that the fees outlined in their specific contract ("Fees") are directly associated with the selected service. Payment shall be made in US dollars and is due on or before the designated due date based on the chosen payment plan. By providing credit or debit card details, the Customer grants authorization to ("Provider") for charging as per the chosen pricing and payment structure. Representations and Warranties: By providing banking and/or credit or debit card information, the Customer warrants and represents that: (a) The supplied banking and/or credit or debit card details are accurate, complete, and valid. (b) They possess rightful authorization to use the provided credit or debit card for the transaction. (c) Charges incurred will be duly honored by the card issuer or bank. (d) The Customer shall settle all charges incurred at the prevailing rates, inclusive of applicable taxes.Late Payment Consequences: In the event of delayed payment, Provider reserves the right to implement the following measures, in addition to other available remedies: (i) A monthly interest charge of 1.5% (or the maximum rate permitted by law, if lower) on the overdue amount, compounded monthly. (ii) Reimbursement of reasonable expenses incurred by Provider in collecting overdue payments, including but not limited to attorneys’ fees, court costs, and collection agency charges. (iii) Suspension of Customer's and Authorized Users' access to the Services under Section 3(f) if payment delinquency extends beyond 30 days.Tax Responsibility: All Fees and other monetary obligations under this Agreement do not cover taxes and similar assessments. The Customer is accountable for all sales, use, and excise taxes, along with any other comparable taxes, duties, or levies imposed by federal, state, or local governmental or regulatory authorities.Payment Terms and Schedule: Upon entering this Agreement, the Customer acknowledges that payment to constitutes compensation for the services provided. The payment obligation remains in full force throughout the agreed-upon contract period, regardless of the actual utilization of the Services.The compensation for's Consulting Services is as specified in Exhibit A, appended hereto and incorporated herein by reference. Payments to are to be exclusively facilitated through ACH transfers or direct bank account transactions. However, if the Customer opts for credit card payments, please note that a supplementary monthly recurring fee of 3.5% of the monthly payment amount shall apply.Payment Schedule: Regular monthly payments are obligatory, with intervals of 30 days, commencing from the date of Agreement execution. It is the Customer's responsibility to ensure timely payment to forestall service disruption or late payment penalties.Late Payment Penalties: In cases of overdue payments, a penalty fee of $100 shall be incurred during a 2-day grace period from the scheduled payment date. If payment is not settled within this grace period, starting from the third day of delinquency, an additional fee of 1.5% of the overall monthly due amount shall be levied for each subsequent day until payment is rendered.

4. Refunds; Chargebacks 

Refund Policy: Given the nature of the Services provided, refunds for services rendered will not be entertained or considered. You understand that the services offered by Provider are time-sensitive and require prompt execution. As such, any request for refunds shall be deemed invalid.Chargebacks Prohibition: You expressly acknowledge and undertake not to initiate any chargebacks on credit/debit card charges related to your engagement with Provider. By making a payment, you agree that any dispute or concern related to the services shall be resolved in accordance with the Dispute Resolution provisions outlined in this Agreement.Chargeback Consequences: In the event that you initiate a chargeback for a credit/debit card charge related to a payment initiated by you, Provider reserves the right to pursue remedies to recover the disputed amount, as well as an additional administrative fee of $500. These remedies may include, but are not limited to, recharging your credit/debit card for the disputed amount or engaging a collection agency to recover the outstanding amount.Early Termination and Dispute Resolution: Should you decide to terminate this Agreement prematurely or encounter concerns regarding the quality, effectiveness, or any other aspect of the Services provided, you acknowledge the necessity of adhering to the Early Termination and Dispute Resolution provisions as outlined in this Agreement. Any disputes or concerns shall be addressed through open and transparent communication, in accordance with the Dispute Resolution provisions.

5.  Early Termination and Dispute Resolution

Early Termination and Compensation: In the event of early termination of the Contract by the Client before the agreed-upon term, the Client acknowledges and agrees to compensate the Agency in an amount not exceeding 39% of the overall agreed contract value from the beginning. The exact compensation amount shall be determined by the Agency based on the remaining term and costs incurred due to premature termination.Dispute Resolution: The Parties recognize the importance of open and transparent communication in maintaining a healthy business relationship. Should any questions, concerns, doubts, or issues arise regarding the services provided under this Contract, both Parties shall engage in good faith discussions through formal written communication. The Client shall provide the Agency with the opportunity to address and resolve any such matters in a timely manner.Good Faith Communication: The Client agrees to communicate any questions, concerns, doubts, or inquiries regarding the effectiveness or progress of the services rendered by the Agency promptly and in a formal written manner. The Agency shall be provided with an adequate opportunity to address, negotiate, or make adjustments to the services as needed to meet the Client's expectations.Voiding of Contract: Failure by the Client to engage in good faith communication, as outlined in Section 3, shall be considered a breach of the Contract terms. The Agency reserves the right to void the Contract and pursue legal action against the Client's actions. This may include seeking compensation for damages incurred as a result of the voided Contract.Unjust Disputes and Penalties: If the Client initiates a chargeback, dispute, or similar action with their bank, credit card company, or other financial institution without first attempting to address the issue with the Agency, the Client agrees to pay all charges and fees associated with such actions. Additionally, the Client acknowledges that unjustly disputing charges may result in a penalty, and the Client shall be liable to pay a penalty equivalent to [Specify Penalty Amount] as a consequence of initiating an unjust dispute. Legal and Public Repercussions: The Client acknowledges and agrees that if the Client initiates an unjust dispute with the intent to harm the Agency's reputation or to avoid legitimate payment obligations, the Agency reserves the right to pursue legal action to recover all amounts owed, seek damages for any harm caused, and disclose the unjust dispute to relevant parties, including but not limited to industry associations and public forums.Governing Law - Wyoming: This Clause shall be governed by and construed in accordance with the laws of the State of Wyoming. Any disputes arising under or in connection with this Clause shall be subject to the exclusive jurisdiction of the courts located where is headquartered in Wyoming.

6. Promise of Performance and the Effective Communication and Collaboration

Promise of Performance and Effective Communication: ("Provider") and the Client mutually acknowledge and understand that the success of the marketing services provided is closely tied to a collaborative effort based on initial discovery, predicted projections, and adherence to recommended strategies. By working in sync and conjunction, as guided and requested, both Parties predict the achievement of notable outcomes.Projected Outcomes: Based on thorough initial discovery and data-driven projections, it is anticipated that, on average, the Company will experience approximately X amount of phone calls after the full initial 90-day period. Moreover, the Company is expected to maintain its improved position in the map pack and reinforce its online presence while actively retaining the services of Provider in accordance with this Agreement. Mutual Commitment: Both Parties mutually commit to realizing the projected outcomes through diligent collaboration, open communication, and adherence to the strategies outlined in this Agreement. By following Provider's recommendations and directives, informed by experience, data, and industry expertise, the Company can expect to achieve its marketing and branding goals, establishing itself as a trusted and authoritative presence in its field.Conditions of Promise: The Promise of Performance is contingent upon the Company's fulfillment of monthly payments and the ability to provide good faith internal communication to facilitate effective execution of marketing strategies. It is important to acknowledge that external variables such as staffing changes, quality of services, and the Company's ability to accommodate increased attention and demand may impact the Promise of Performance.Voiding of Promise: The Promise of Performance may be voided in the event of unsuccessful completion of monthly payments or the Company's inability to fulfill its end of the agreement as specified. This includes, but is not limited to, failure to follow recommended strategies, changes in staffing that hinder implementation, or other factors that inhibit the Company's success.Effective Communication and Collaboration: Both ("Provider") and the Client recognize that effective communication and collaboration are pivotal for the successful implementation of the marketing services outlined in this Agreement. Clear, consistent, and written communication is of utmost importance to ensure the accurate assessment of the Company's current status, the impact of services provided, and the subsequent outcomes, effects, and results.Information Exchange: The Client shall provide detailed and accurate information regarding their business, current marketing efforts, and relevant industry trends. This information exchange is essential to facilitate an in-depth understanding of the Company's unique needs and challenges.Service Effectiveness: Provider is committed to delivering services that align with the Client's goals and objectives. Written reports, data analysis, and progress updates will be shared with the Client regularly to enable a comprehensive evaluation of the effectiveness of the provided services.Future Strategy Development: The insights gained through continuous written communication will play a critical role in shaping future marketing strategies. By analyzing the outcomes of the services delivered, both Parties will be equipped to refine and tailor future endeavors to maximize success.Adaptation and Improvement: Effective written communication allows for timely adjustments and improvements to strategies based on real-time results and feedback. The Client's commitment to providing accurate and thorough information empowers the Provider to refine approaches as necessary.

Guidance for Client Success: The Agency's expertise, data-driven decisions, and industry knowledge rely on the comprehensive information shared by the Client. Clear, written communication enables the Provider to guide the Company effectively, ensuring the attainment of marketing and branding objectives.

Updated: February 6, 2024

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Boosting Your Med Spa Visibility With Google My Business

February 14, 20246 min read

It's no secret that the wellness and beauty industry has skyrocketed in demand and has become increasingly competitive, which is why it's essential to build a strong online presence for the success of any med spa business. With the ever-increasing reliance on digital platforms for information and services, leveraging tools like Google My Business (GMB) has become essential for med spa owners looking to enhance their visibility and attract more clients. In this article, we'll dive into Google My Business to amplify the reach of your med spa. 

What is Google My Business?

Google My Business has become essential for business owners to manage and promote their online presence through Google Search and Google Maps. In many ways, a Google My Business profile (GMB) acts as a digital billboard for your medical spa business. For example, if someone searches 'med spas near me' the search results will show various med spas within a specific geographic area. A detailed GMB profile showcases essential information about your med spa, such as the business name, address, phone number, website, photos, operating hours, and customer reviews.


Benefits of Using Google My Business For a Med Spa

An effective GMB profile can drastically improve visibility and bookings because for many searching for "med spas near me" this will be their first contact point with your business. Potential clients are looking for clear and concise information about your company and services that will allow them to compare your med spa against competitors quickly. A bonus is that images that show off your facility also instill confidence and comfort in potential clients before they ever walk through the door. Let's dive into all the benefits of boosting your med spa visibility with Google My Business. 

Enhancing Visibility with Local Search

One of the main benefits of utilizing Google My Business for your med spa is its ability to enhance local visibility. When potential clients in your area search for terms like "med spas near me," having an optimized GMB profile significantly increases the likelihood of your business appearing in local search results. By including relevant keywords such as "Med Spa" strategically throughout your GMB profile, you can improve your chances of ranking higher in local search and standing out as the place to go within your local region.

Building a Loyal Customer Base

In the highly competitive med spa industry, establishing credibility and trust is crucial for attracting new patients and cultivating brand awareness. A professionally curated Google My Business profile not only provides essential business information but also serves as a testament to the legitimacy and professionalism of your med spa. Additionally, you can instill confidence in potential clients and differentiate your med spa from competitors by showcasing positive customer reviews, high-quality images of your medical spa, and detailed descriptions of your services.

Maximizing Online Engagement

Google My Business offers a range of features designed to facilitate engagement between businesses and potential clients. Med spa owners can respond to customer reviews, answer inquiries, and provide timely updates about promotions or events through the platform. By actively engaging with your audience, you demonstrate your commitment to customer satisfaction and foster a sense of community and loyalty around your med spa brand.

Expanding Reach with Google Maps Integration

Another significant advantage of utilizing Google My Business is its integration with Google Maps. When potential clients search for med spas or related services on Google Maps, businesses with optimized GMB profiles are more likely to appear prominently in the search results. This increased visibility helps drive foot traffic to your med spa and enhances your online presence in the eyes of potential clients searching for nearby med spas.


Google My Business Top Med Spa Results & Map

Insights for Scaling Your Med Spa

Google My Business provides valuable insights and analytics that help to drive your marketing strategies and business decisions. The platform's analytics dashboard lets you gain insights into how users discover and interact with your med spa listing, including the number of views, clicks, and calls generated. By leveraging these insights, you can identify trends, measure the effectiveness of your marketing efforts, and refine your GMB profile to better cater to the needs and preferences of your target audience and marketing goals. 

Here's a breakdown of some key insights that GMB offers:

Tracking Views

GMB allows you to track how many times your profile, photos, and posts have been viewed by searchers. This metric provides valuable feedback on the visibility of your med spa's profile and helps gauge the effectiveness of your content in attracting potential clients.

Search Behaviors

By analyzing the search queries that lead users to discover your brand, you gain valuable insights into the keywords and phrases that resonate with your target audience. This information is a powerful tool for refining your SEO strategy and optimizing your content to better align with the needs and preferences of potential clients to increase visibility and conversions. 


Review GMB data on which posts generate the most activity from searchers, including likes, comments, and shares. Understanding which content resonates most with your audience allows you to tailor your future posts to maximize engagement and foster meaningful interactions with potential clients.


Review insights into the demographic profile of searchers who discover your listing, including age, gender, and location. This demographic data enables you to understand your target audience better and tailor your marketing efforts to effectively reach and engage with potential clients in specific demographic segments.

Website Clicks / Calls

Easily track how many users are taking high-value actions, such as visiting your website or calling directly from your Google business listing. By monitoring website clicks and calls, you can assess the effectiveness of your GMB listing in driving traffic to your website and converting leads into clients.


Improving SEO Performance

Optimizing your Google My Business profile for relevant keywords such as "Med Spa" can also positively impact your overall search engine optimization (SEO) performance. A well-optimized GMB profile signals to search engines like Google that your med spa is a credible and authoritative source for related searches, which increases your chances of ranking higher in organic search results. By aligning your GMB profile with your broader SEO strategy, you can organically improve your med spa's visibility across multiple online channels. 

Driving Conversions and Bookings

Ultimately, the primary goal of leveraging Google My Business for your med spa is to drive conversions and bookings. With features such as click-to-call and online booking integrations, GMB enables potential clients to take action directly from your business listing, streamlining the conversion process and increasing the likelihood of booking an appointment. By providing convenient access to essential information and user-friendly booking options, you can convert more leads into satisfied clients and drive revenue growth for your med spa business.

Ready to Scale Your Med Spa Business?

At Inbound Calls, we optimize your med spa business and rank you to success. With years of experience and working with hundreds of med spas, we fuse our expertise, custom SEO practices, and AI-powered technology to create knockout strategies that deliver tangible results through:

  • Complete Website Optimization

  • Detailed Keyword Strategy 

  • Establishing a Strong Brand 

  • Google My Business Set Up & Optimization 

  • Local Citations Audit 

  • Local Citations Building 

  • Elimination of Harmful Citations 

  • Local SEO Content Strategy 

  • Schema Markup 

  • Content Audit 

  • Competitor Audit 

  • Review Management

Contact us today to learn more about our Google My Business Med Spa Services to increase your visibility and boost appointment bookings! 

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